Vandana Pappu R
IT Consultant @HCLTech
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WORK HISTORY
IT Consultant @HCLTech
Bengaluru, IN
EDUCATION
Siddharth Institute of Engineering & Technology, Puttur
Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering
ABOUT VANDANA PAPPU R
I’m an IT professional with 3+ years of experience in IT Service Operations, Application Support, and Incident Management, currently part of HCL Technologies, supporting the Nestlé account.I handle end-to-end incidents, lead bridge calls, and ensure SLA adherence in 24x7 environments. My toolkit includes ServiceNow, Azure Logic Apps, Splunk, Grafana, and a bit of scripting to make operations smoother.What keeps me going is curiosity — finding the “why” behind every incident, optimizing workflows, and building small automations that make a big difference.I’m now looking to grow further in the ITSM and Major Incident Management space — where I can blend my technical know-how with a focus on service reliability and collaboration.Always open to connecting, sharing ideas, and learning something new along the w••••••••@gmail.com
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