Vandana Maurya

WORK HISTORY

EDUCATION

ABOUT VANDANA MAURYA

Salesforce Certified Professional | Einstein Specialist | Agile Leader | CRM StrategistAs a dynamic and results-oriented Salesforce Consultant and Team Leader, I bring 10+ years of IT experience—including 6+ years in Salesforce CRM (Sales, Service, and Experience Cloud) and 4 years as a UI Developer—to deliver powerful, scalable, and user-centric solutions that drive business success. What I Do: I specialize in Salesforce platform strategy and execution, including Salesforce CPQ, Experience Cloud site building, Einstein Bots, and CTI integrations (Talkdesk). I’ve led cross-functional Agile teams across global organizations, consistently transforming complex business needs into efficient CRM workflows, automation, and actionable analytics. Key Highlights:Integrated CTI (Talkdesk) with Salesforce to optimize call center performance and user experience.Designed and deployed custom Lightning components, responsive UI/UX, and interactive dashboards.Deep experience with Jira, Agile methodologies, and managing team sprints, backlogs, and delivery timelines.Recognized with multiple awards (OLX Group, Spot Award from Sony India, Gem Award from Altimetrik) for leadership, ownership, and consistent delivery of high-impact CRM solutions. Lifelong Learner:I’m a Salesforce Certified Administrator & Platform Developer I, currently pursuing Advanced Admin and Platform App Builder certifications, always aiming to stay ahead with best practices and the latest features in the Salesforce ecosystem.Let’s connect if you\'re looking for someone who thrives at the intersection of technology, process, and people, and is passionate about empowering businesses through Salesforce innovation!