Vandana K.
\"Accounts Manager @ Lancesoft | Building Strong Client Relationships & Delivering Top Healthcare Talent\"
- Role
- Account Manager at LanceSoft, Inc.
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Vandana K.
With over 9 years of experience in the staffing industry, I am a skilled account manager…
Experience
Account Manager
Jul 2024 — Present · Gurugram, IN
LanceSoft has been a leading player in the healthcare staffing market for many years, successfully placing talent across various healthcare positions throughout the US. I am currently working as an Account Manager at LanceSoft, where my primary responsibility is ensuring client satisfaction and fostering long-term partnerships.How Do I Achieve This?I firmly believe that clear, consistent communication is the cornerstone of success in client management. My role involves:Client Acquisition & Relationship ManagementBuilding and nurturing strong relationships with healthcare clients, including hospitals, clinics, and other medical facilities.Identifying and onboarding new clients by understanding their staffing needs and offering tailored workforce solutions.Conducting regular meetings to align on client requirements and provide ongoing support.Proactively addressing any concerns to maintain high client satisfaction levels.Collaboration with Delivery Teams & LeadershipPartnering closely with the recruitment team to ensure a steady pipeline of qualified healthcare professionals (nurses, doctors, allied health professionals, etc.).Offering insights and overseeing processes to guarantee timely and efficient staffing solutions.Bridging communication between delivery teams and clients for seamless coordination.Performance Monitoring & ReportingTracking key performance indicators (KPIs) such as fill rates, time-to-fill, client satisfaction, and revenue growth.Preparing comprehensive performance reports to present to senior management.Leveraging data-driven insights to continuously enhance service delivery and client satisfaction.Client & Candidate FeedbackGathering regular feedback from both clients and candidates to assess performance and service quality.Implementing improvements based on feedback to elevate customer experience.Managing a structured satisfaction survey process to gauge client and candidate experiences.
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