Vandana Agarwal
Vice President, Customer Experience
- Role
- VP, Customer Experience at Birdeye
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Vandana Agarwal
Results-driven Customer Success and Operations Leader with 16+ years of experience leading complex, medium-to-large scale rollouts and driving high-growth startup strategies. Six Sigma Green Belt certified, with a proven track record of designing and executing initiatives that enhance customer service operations, efficiency, and overall business impact.Known for consistently exceeding targets while fostering high employee morale, strong customer loyalty, and award-winning service experiences. Adept at managing remote and globally distributed teams, I excel at delivering high-quality results in challenging, fast-paced environments.A trusted advisor to senior leadership, I specialize in building deep client and partner relationships, driving revenue growth through upsell and expansion, optimizing processes, and ensuring seamless technology implementation. My focus spans customer satisfaction, product adoption, operational management, and cross-functional alignment to achieve business outcomes at scale.
Experience
VP, Customer Experience
Apr 2024 — Present · Palo Alto, CA, US
Education
Symbiosis Institute of Management Studies
Post Graduation Diploma in Business Administration, Marketing
2008 — 2010
University of Rajasthan
Bachelor of Science (B.Sc.), Mathematics and Statistics
2004 — 2007
Skills
- Telecommunications
- Cdma
- Competitive Analysis
- Gsm
- Team Management
- Vendor Management
- Vas
- Bss
- Service Delivery
- Service Recovery
- Mis
- Employee Engagement
- Contact Centers
- Six Sigma
- Strategy
- Performance Management
- Crm
- Management
- Wireless
- Customer Relationship Management (Crm)
- Customer Satisfaction
- Marketing Management
- 3g
- Management Information Systems (Mis)
- Call Centers
- Business Development
- Postpaid
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.