Vance Gleton
Salesforce | Customer Success Manager | Creating a Culture of Candor
- Role
- Customer Success Manager - Hls Core Clouds at Salesforce
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Vance Gleton
15+ years of experience driving customer success and revenue growth in the tech industry. I have achieved 100% on-time SaaS renewal submissions, leading to precise revenue projections and a 40% increase in customer onboarding efficiency within one year. I am proactively managing a book of business through the customer life cycle.With my combined education and experience, I am ready to accelerate my career to the next level in management.
Experience
Customer Success Manager - Hls Core Clouds
Nov 2025 — Present · Atlanta, GA, US
Working Healthcare customers and internal account teams to strengthen technical and operational health across their Salesforce landscape. This includes building trusted relationships, tracking key business priorities, identifying risks, and driving measurable value from their investment.Key responsibilities:• Act as a strategic advisor and primary point of contact for Signature HLS customers• Maintain ongoing awareness of customer goals, milestones, platform health, and value drivers• Lead communication and expectation management during major incidents and escalations• Partner across internal engineering, product, and success teams to deliver a unified Signature experience• Support platform optimization and readiness for critical peak events• Provide guidance to help customers stay agile, adopt best practices, and unlock the full potential of the Salesforce platformOverall, I help HLS organizations accelerate innovation, improve operational resiliency, and maximize outcomes through proactive, high-touch Signature engagement.
Education
Strayer University
Bachelor of Science - BS, Information Technology
Jack Welch Management Institute
Master of Business Administration - MBA, Executive MBA
Skills
- Social Media
- Social Media Marketing
- SEO
- Customer Service
- Employee Training
- Technical Support
- Team Management
- Web Development
- Microsoft Office
- Mac Os
- Ios
- Windows
- Webex
- Mentoring of Staff
- Project Management
- Leadership
- Technical Writing
- Ticketing Systems
- Creative Problem Solving
- Networking
- Ach
- Media
- Multi Tasking
- E-Commerce
- Negotiation
- Espresso
- Hootsuite
- Wordpress
- Domain Registration
- Web Hosting
- Social Networking
- Blackboard
- Brand Development
- Web Project Management
- Training
- Public Speaking
- Sales
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