Vance Milford

About Vance Milford

Results-driven Sales Specialist with 10+ years of experience driving customer retention…

Experience

1. Renewal Data Specialist

   LogicalisUS

   Jul 2024 — Present · Troy, MI, US

   Responsible for timely renewal and expansion of assigned Partners; owns process from account review to deal close.• Attains quarterly bookings targets and overall renewal and expansion metrics.• Analyzes account KPIs to determine health of low touch accounts; identifies opportunities for expansion/upgrade.• Research contracts and product entitlements to ensure quotes are relevant, accurate, and support co-terming as appropriate.• Develops positive and productive relationships with internal and external clients, working with them throughout the review process.• Works cross-functionally with internal teams (finance, legal, sales teams, sales leadership, support, and client success) to facilitate timely deal closure and delivery of client value.• Adapts and evolves process and playbooks to maximize renewal and expansion revenue and reduce sales cycle friction.• Assists with billing issues as needed.• Participates in strategy and planning discussions.• Tracks non-renewal, pending, and lost renewals including reasons for cancellation.• Supports evolving operational processes aimed at improving renewal efficiency, effectiveness, accuracy and insight generated from renewals performance.• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization\'s values.• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis to ensure adherence in a manner that reflects honest, ethical and professional behaviors.• Supports and conducts self in a manner consistent with customer service expectations.

Skills

• Purchasing
• Management
• Team Building
• Inventory
• Research
• Microsoft Word
• Pdf Converter
• Adobe Acrobat 8 Pro
• Sales Operations
• Customer Service
• Filing
• Public Relations
• Organization
• Microsoft Office
• Sales
• Inventory Management
• B2b
• Excel
• Powerpoint
• Microsoft Excel
• Business Management
• Administrative Assistant
• Sales Management
• Leadership
• B2b Marketing
• Photography
• Cubs
• Event Planning
• Bankruptcy
• Marketing
• Sales Assistant
• Public Speaking
• Sales Support
• After Sales Support
• Publisher
• Training
• Software Documentation
• Word
• Social Media
• Advertising