Vanam Chanukya
Technical Operations Engineer at ArisGlobal Software Private Limited
- Role
- Technical Operations Engineer at ArisGlobal
- Location
- Kurnool, AP, IN
- LinkedIn followers
- 500 followers
About Vanam Chanukya
A Doctor of Pharmacy graduate with a strong foundation in pharmacovigilance and…
Experience
Technical Operations Engineer
May 2023 — Present · Bangalore Urban, IN
Collaborated closely with the Product Manager to gather and understand software requirements, utilizing JIRA tickets to track and manage the process.Authored comprehensive operational qualifications for software requirements, ensuring alignment with industry standards and client needs.Conducted thorough testing on newly developed software requirements, collaborating with developers to validate functionality and identify potential issues.Executed smoke tests on use cases to ensure the stability and basic functionality of the software, utilizing Application Lifecycle Management (ALM) tools.Coordinated with global customers to provide expert technical support, effectively resolving issues related to the LifeSphere Multivigilance application.Demonstrated exceptional problem-solving skills, effectively diagnosing and troubleshooting software-related problems to deliver timely solutions.Maintained accurate records of customer interactions, issues, and resolutions, contributing to the continuous improvement of support processes.Collaborated with cross-functional teams to provide valuable insights for product enhancements based on customer feedback and recurring issues. Work with various product & application installation and configuration• Assist or work to deliver post-sales support and solutions to the Arisglobal customer base while serving as an advocate for customer needs. This involves inquiries via phone and electronic means.• Address the customers on technical questions regarding the use of and troubleshooting of our products.• Serve as a point of contact for customers/regional stakeholders of Arisglobal/regional deployment leads.• Responsible for facilitating professional relationships with customer, support and providing advice / assistance to internal Arisglobal employees on diverse customer/deployment situations and escalated issues.• Work on customer specific or product specific internal function specific end to end product deployments.
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