Vamsikrishna Polisetty

About Vamsikrishna Polisetty

Currently working as Systems Engineer with 4 years of experience in Networking and Infrastructure Support, currently working on enterprise network operations.I also have 1 year of experience in Java development, which strengthened my problem-solving and technical skills.Currently, I am upskilling in Cybersecurity with a strong interest in network security, threat detection, and incident response, aiming to transition into a Cybersecurity Analyst / SOC role. I am passionate about learning, implementing security best practices, and building secure IT environments

Experience

1. System Engineer

   Infosys

   Apr 2025 — Present · Hyderabad, IN

   Client - Telstra* Served as a Network specialist supporting the Telstra client, demonstrating in-depth knowledge of service delivery processes.* Held full accountability for end-to-end order management, overseeing the entire lifecycle from initiation to completion.* Ensured timely and accurate service delivery, maintaining strict adherence to client SLAs and performance standards.* Managed internal communication channels to address order-related issues, provide status updates, and resolve escalations efficiently.* Responded promptly to customer inquiries through the ServiceNow ticketing system, ensuring a high level of customer satisfaction.* Leveraged Ideal for holistic order management, facilitating effective communication both internally and externally.* Employed TW Hubas a customer-facing platform to deliver real-time order updates and monitor service status.* Collaborated with cross-functional teams to troubleshoot and resolve complex service order challenges swiftly.* Identified and implemented process improvement initiatives to optimize order workflows and elevate customer experience.* Stayed informed on industry trends and best practices to continuously enhance order management strategies.* Generated regular reports for leadership, highlighting order progress, key performance indicators, and client feedback.* Acted as a subject matter expert, offering support and guidance to peers and stakeholders on order-related matters.* Participated in client meetings to capture evolving business needs and align operational strategies accordingly.* Maintained a high standard of professionalism in all interactions, consistently striving to exceed expectations and foster long-term relationships.* Contributed to the creation of standardized documentation and procedures to improve scalability and consistency in order management operations.* Demonstrated a commitment to excellence, proactive service, and relationship-building in every aspect of the role.

Education

• Sri Vagdevi Degree College

  Bsc, Physics

  2018 — 2021

• Vignan's Foundation for Science, Technology & Research

  Master of Computer Applications - MCA

• Vagdevi Junior College

  MPC