Vamsi Krishna Katakam

About Vamsi Krishna Katakam

Vice President with over 23 years of experience in IT operations, product management, project delivery, service support, and change management. Throughout my career, I have developed expertise in driving innovation, operational excellence, and leadership to foster business growth. My experience spans multiple domains, including Telecom, where I have managed global delivery, program execution, and project completion. I am skilled in conceptualizing and implementing transformative IT strategies that align with organizational goals, ensuring high levels of client satisfaction and service performance.Currently, at Digitral Private Limited (IMImobile), Hyderabad, I lead a team of 70 professionals, overseeing service delivery, incident management, and problem resolution. I focus on developing and executing IT strategies that enhance service quality and performance, using AI and automation tools to streamline operations and reduce costs. One of my key achievements has been transforming service delivery processes, reducing operational costs while maintaining 99.99% service uptime. I am also committed to promoting continuous learning, team collaboration, and skill development within my team, significantly improving productivity and efficiency.With over 15 years of international experience in countries like Bangladesh, Sri Lanka, Thailand, Myanmar, the UK, and Bahrain, I bring a global perspective to leadership. My technical expertise and proven ability to manage cross-cultural teams and complex projects position me to take on executive-level challenges.

Experience

1. Vice President, Service Delivery

   Digitral

   Oct 2021 — Present · Hyderabad, IN

   As Vice President at Digital Private Limited (IMImobile), Hyderabad, I have had the privilege of progressing through various leadership roles, starting as a Project Manager in 2008 and reaching my current position in 2021. Over the years, I have successfully overseen service delivery, incident management, and problem resolution for multiple international clients, ensuring that service uptime remains above industry standards. In my leadership role, I am responsible for managing a team of 70 professionals, ensuring that our services meet client expectations while aligning with organizational goals.A key achievement in my career has been leading the transformation of our service delivery processes, which resulted in a 25% reduction in operational costs through the strategic use of AI and automation tools. I also spearheaded a 40% improvement in team efficiency by redeveloping and optimizing our 60-member team. My focus has always been on enhancing operational performance while maintaining 99.99% service uptime, directly contributing to the company\'s success in delivering high-quality services to clients.In addition to operational management, I have worked extensively on change management, ensuring smooth transitions and minimizing risks during system upgrades or service changes. I prioritize client satisfaction by addressing concerns proactively and maintaining strong relationships through effective communication and collaboration. By promoting a culture of continuous learning within the team, I have driven professional development, ensuring that our team stays at the forefront of industry standards. My leadership has been defined by a commitment to innovation, process improvement, and delivering measurable business outcomes.

Education

• Gangadhar Residential Junior College

  Intermediate, Maths,Physics,Chemistry

  1995 — 1997

• Bonam Venkata Chalamayya College of Engineering

  B.Tech, Electronics,Communications

  1997 — 2001

• Catherine Public School

  10nth Class, Social,Science,English

  1985 — 1995

Skills

• Value-Added Services (Vas)
• System Deployment
• Cross-Functional Team Leadership
• Telecommunications
• Mobile Devices
• Gprs
• Project Delivery
• Testing
• Team Management
• Vas
• Management
• Vendor Management
• Signaling System 7 (Ss7)
• Ss7
• Project Management
• 3g
• Sms
• Ms Project
• Gsm
• Pre-Sales
• Product Management