Vamsi Krishna S

Manager, Engineering Support at Salesforce || Ex-Dell Technologies || Ex-Wipro

Role
Manager, Engineering Support at Salesforce
Location
Bengaluru, KA, IN
LinkedIn followers
500 followers

About Vamsi Krishna S

PMP certified Operations and Delivery Manager with opulent & extensive experience of 17 years in Program/Project Management, Operations Management, Enterprise Technical Support Management, Product Support, Service Delivery Management, driving CSAT, Stake holder and people management, Business Analysis, Quality and Risk Management, Business Continuity Planning.EXPERTISE Excellent analytical, organizational, interpersonal skills, Identification and negotiation for Business and Technology requirements. Business Transformation Stakeholder Management Escalation Management IT Service Delivery Solutioning and Deployment Project delivery Storage Migration and Cloud Transformation Transition Management Task/Effort reduction and Hyper Automation IT Infra Support Operations Management Hands on experience on Project Management and Operations Management ITIL Infrastructure Storage Management Continual Improvement through Lean and Six Sigma Experience in Release Management, Production Support, Change management, Incident Management and Problem management Expertise in planning, leading operations, reducing attrition, quality and transformation with key focus on Profitability & People and reduction in cost of delivery. Functional Expertise: Proficient in handling large and multi culture, multiple domain & demographic Service Delivery Operations. Handled a large team of 100+ direct and indirect reportees across Bangalore and Hyderabad locations.

Experience

  1. Manager, Engineering Support

    Salesforce

    Dec 2022 — Present · Bengaluru, IN

Education

  • Alliance University

    Master of Business Administration - MBA, Business Analytics

    2019 — 2022

  • Sikkim Manipal University - Distance Education

    Bachelor's degree, Computer Science

    2013 — 2017

Skills

  • Vendor Management
  • Storage Area Network (San)
  • File Servers
  • Emc Storage
  • Unix
  • Strategic Planning
  • Vmware Vsphere
  • Management
  • Virtualization
  • Vmware
  • Replication Technologies
  • Storage Virtualization
  • Team Management
  • Nas
  • San
  • Pmp
  • Itil

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Vamsi Krishna S — Manager, Engineering Support at Salesforce in Bengaluru, KA, IN | Unifers