Vamsi Krishna
Senior Experience Analyst | Agile Product Owner | CX Strategist | Power BI & Tableau | Process Optimization | Voice of Customer | Lean Six Sigma
- Role
- Sr Experience Analyst at Farmers Insurance
- Location
- Edison, NJ, US
- LinkedIn followers
- 500 followers
About Vamsi Krishna
I’m a results-driven Senior Experience Analyst with over 6 years of experience leading end-to-end customer experience transformations, Agile product ownership, and business process optimization across insurance and financial services industries. I specialize in turning complex problems into actionable solutions by combining data analysis, user-centered design, and stakeholder engagement. My work has directly improved self-service capabilities for agents and customers, reduced operational inefficiencies by up to 20%, and enhanced decision-making with Power BI and Tableau dashboards. I\'m passionate about driving customer-centric change and aligning digital experience initiatives with business outcomes. I’ve led cross-functional workshops, developed KPI frameworks, and mentored junior analysts while collaborating with UX, CRM, and engineering teams. Always learning, always improving — and always focused on delivering measurable impact.
Experience
Sr Experience Analyst
Feb 2023 — Present
Education
Rivier University
Master's degree
2021 — 2022
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