Vamsi Joseph
Associate Manager - Technology Solutions Engineering @FactSet
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WORK HISTORY
Associate Manager - Technology Solutions Engineering @FactSet
Hyderabad, IN
Effectively managed and supported engineers across India, Manila, Japan, London, and the US, driving cross-regional collaboration and efficiency.Successfully recruited and integrated high-quality employees into the team, fostering growth and productivity through strategic onboarding and training initiatives.Conducted quality audits for team members, with a strong emphasis on continuous process improvement and the adoption of AI-driven solutions to enhance accuracy and efficiency.Managed contact center operations, including scheduling, leave, and performance metrics, ensuring optimal operational efficiency through the implementation of data-driven strategies.Monitored and facilitated activities in Salesforce, leveraging AI insights to improve team performance and customer satisfaction.Led regular meetings to provide feedback and updates on the latest enhancements, AI-driven innovations, and new support workflows.Managed new hire training programs, incorporating AI-based tools to help new team members understand process workflows and technologies more effectively.Fostered team building and extracurricular activities among team members across multiple locations, creating a cohesive and motivated team environment.Bridged the gap between product development and engineering teams, providing feedback and implementing product enhancement requests from clients, often informed by AI-powered analytics.Utilized Python to automate manual tasks and enhance workflow efficiency, incorporating AI techniques to streamline processes and reduce errors.
EDUCATION
Karunya Institute of Technology and Sciences
Bachelor of Technology, Computer Science
ABOUT VAMSI JOSEPH
VJWith over 7+ years of experience in the IT industry, I have honed a diverse set of skills that encompass software development, technical support, program and project management, and sales. My journey has equipped me with a strong foundation in AI/ML principles, which I’ve successfully integrated into broader business strategies to drive innovation and efficiency.I excel in client relationship management, stakeholder engagement, and change management, consistently delivering results that exceed expectations. As a dedicated team player and a skilled communicator, I am passionate about leading teams to success, fostering collaboration, and driving impactful change.Core Competencies:Software Development & Product SupportProgram & Project ManagementClient & Stakeholder ManagementAI/ML IntegrationLeadership & Team BuildingFavorite Quotes:\"Dream, Dream, Dream. Dreams transform into thoughts and thoughts result in action.\"— APJ Abdul Kalam \"You\'ve got to start with the customer experience and work back towards the technology.\"— Steve Jobs
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