Vamshi Krishna Ravula
“IT professional with 10 years in Desktop Support (L2). Expertise in hardware/software troubleshooting, AD, O365, networking & remote tools. Reliable, customer-focused, and skilled in handling escalations.
- Role
- Lead at Genpact
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Vamshi Krishna Ravula
I am seeking a Desktop Support Engineer (L2) role, with over 10 years of proven experience delivering comprehensive IT support and solutions. My expertise covers hardware and software troubleshooting, operating system installation and upgrades, application support, user account management, network connectivity, and IT asset management. I bring a strong background in handling escalations, maintaining system security, supporting remote users, and ensuring minimal downtime for end-users.I am recognized for my excellent communication and problem-solving skills, with a focus on delivering reliable IT support, improving service efficiency, and enhancing user satisfaction.Roles & Expertise: • Strong knowledge of Windows and Mac OS environments • Hardware and software support & troubleshooting • Active Directory administration • JAMF/Casper Mac device management • RSA Authentication Manager • VMware vSphere • Microsoft Intune (device & application management) • Office 365 administration & support • Exchange & SharePoint
Experience
Lead
Jun 2023 — Present · Hyderabad, IN
Education
Nrupatunga Degree College
Bachelor's degree, Business/Commerce, General
2008 — 2011
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