Vamshi Goutham
Product Specialist @Concentrix
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WORK HISTORY
Product Specialist @Concentrix
Hyderabad, IN
Customer Support Specialist | IDP Quality Analyst & Trainer | ConcentrixI began my journey at Concentrix as a Customer Support Associate for a high-profile international voice process, managing inbound calls, chats, and emails. My core responsibilities involved assisting customers with technical troubleshooting across devices like smart TVs, phones, laptops, and iPads—ensuring swift and effective resolutions.Beyond my primary role, I actively participated in the Individual Development Program (IDP), where I had the opportunity to take on support staff roles such as Quality Analyst and Trainer: As a Quality Analyst, I audited customer-agent interactions, provided constructive feedback, and helped agents enhance their performance and communication. As a Trainer, I have successfully trained over 100 agents across two different products, including conducting New Hire Training and Cross-Training sessions. I was responsible for maintaining training records, capturing agent progress, and sharing EOD (End of Day) reports with leadership.These IDP roles helped me build strong experience in leadership, quality control, and team management—while still continuing to perform my duties as an agent on paper.
ABOUT VAMSHI GOUTHAM
As a recruiter with 8 months of experience, I am passionate about identifying and connecting top talent with leading companies in the industry.Throughout my career, I have gained a solid understanding of the recruitment process, from sourcing and interviewing candidates to negotiating job offers. My knowledge of the pharmaceutical and healthcare industry enables me to identify the specific skills and qualities that companies are looking for in potential hires, and I use this expertise to effectively match candidates with the right positions.I am dedicated to building strong relationships with both clients and candidates, ensuring that everyone involved in the hiring process feels supported and valued. I take pride in my excellent communication skills, which allow me to understand the needs and motivations of both parties and facilitate a successful hiring process.In summary, as a dedicated and knowledgeable pharmaceutical and healthcare recruiter with 6 months of experience, I am committed to helping companies identify and secure the best talent for their teams. I am excited to continue learning and growing in my role, and look forward to making a meaningful impact on the industry.
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