Valerie Thompson

CS Enablement @ Adobe | GTM Strategy & Execution | ex-Dropbox

Role
Customer Success Enablement Manager at Adobe
Location
Brooklyn, NY, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Valerie Thompson

I lead strategic programs that bring clarity to complex, cross-functional work. With a foundation in customer success, I\'ve built scalable programs that align people, process, and data around business outcomes. My expertise includes pricing and packaging initiatives, customer success programs, and driving alignment across product, sales, and marketing teams during critical transitions like AI adoption. I prioritize execution that delivers measurable impact.Focus Areas: Strategic Program Leadership | Change Management | GTM Strategy & Execution | Launch Readiness | GTM Enablement | Process Optimization | Stakeholder Alignment | Cross-Functional Communications | Customer Success Operations (segmentation, workflow automation, customer health)

Experience

  1. Customer Success Enablement Manager

    Adobe

    Oct 2025 — Present · New York, NY, US

Education

  • Mercy University

    M.S., Elementary Education

  • The George Washington University

    B.A., International Affairs

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Valerie Thompson — Customer Success Enablement Manager at Adobe in Brooklyn, NY, US | Unifers