Val Jones

About Val Jones

Dynamic Insurance Claims Senior Leader *Directed metrics driven leadership…

Experience

1. Commercial Auto Casualty Claims Leader

   Westfield Insurance

   Mar 2015 — Present · St. Charles, IL, US

   Manager of Casualty Claims team handing multiple states. Detail-oriented with strong organizational management skills, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.Demonstrated ability to manage relationships with both internal and external customers.Demonstrated ability to work effectively under pressure and within a collaborative team oriented environment using sound judgment in decision-making.Excellent communication skills both oral and written with strong analytical skills.Demonstrated proficiency with Microsoft Office products (Excel, PowerPoint, and Word) and claims related software programs.Demonstrated knowledge of claims handling process.Leader of LGBTQ Employee Resource Group taker with improved DE & I across the organization

Education

• Columbia College Chicago

  BA/MBA, Business

  2008 — 2016

• Columbia College

  Bachelor's degree, Business Administration and Management, HR management

  2018

Skills

• Strategic Planning
• Employee Relations
• Outsourcing
• Insurance
• Benefits Administration
• Project Management
• Litigation Management
• Human Resources
• Medicare Part D
• Talent Acquisition
• Coaching
• Customer Satisfaction
• Training
• General Insurance
• Cobra
• Leadership
• Workers Compensation
• Negotiation
• Disability Insurance
• Call Centers
• Healthcare
• Vendor Management
• Recruiting
• Customer Experience
• Selling
• Health Insurance
• Leadership Development
• Medicare
• Risk Management
• Team Management
• Sales Management
• Time Management
• Claims Management
• Team Building
• Management
• Sales
• 401k
• Property & Casualty Insurance
• Business Analysis
• Account Management