Vale Siegrist
Sr. Manager, Customer Success @ Renaissance Learning
- Role
- Sr Team Manager, Scaled Cs at Renaissance Learning
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Vale Siegrist
Operations geek, process driven, startup aficionada, who loves developing environments where teammates can focus on practicing their craft. Life-long learner who thrives in environments where iteration and team collaboration is encouraged.In my last ten years of experience I had the opportunity to work with diverse teams in the non-profit, advertising and technology industries. I’m proud of having the following accomplishments under my belt- Built and led a nine person off-shore team to scale lead-sourcing operations at Blanket- Opened my own business, Reina Vegana, achieving 20% MoM growth in the first year of operations, as well as developing sustainable solutions to project nationwide expansion- Launched the first incubator program at FIU, which included organizing grassroots events with over attendees and leading a team of 15 student assistants- Streamlined the application process for 160 submissions for the inaugural cohort, including managing 45 interviews and 12 judges.
Experience
Sr Team Manager, Scaled Cs
Jan 2024 — Present · Austin, TX, US
2025 CS Leader of the year - Driving Scaled CS strategy with a focus on retention, ensuring a “retain every dollar” operating philosophy- Empowering team to deploy customer engagement campaigns to ensure our products are bringing valuable outcomes to Schools and Districts - Partnering with CS leaders to successfully implement a new Gainsight instance - Hiring, leading and coaching CSMs to achieve an 85% retention rate- Forecasting and territory planning
Education
Broward College
Associate's Degree, Art/Art Studies, General
2012 — 2015
Harvard Business School
Certificate - Leadership Principles
Escuelas Tecnicas Ort
High School Degree, Mass Communication/Media Studies
2005 — 2010
Florida International University
Bachelor’s Degree, Multi-/Interdisciplinary Studies, General
2015 — 2017
Skills
- Sem
- Social Media
- Digital Marketing
- Marketing Management
- Online Advertising
- Leadership
- Customer Service
- Search Engine Marketing (Sem)
- Facebook Fan Page Creation
- Google Adwords
- Social Marketing
- Account Management
- Communication
- Google Analytics
- Digital Media
- Social Media Measurement
- Social Media Marketing
- Strategic Communications
- Microsoft Office
- Youtube
- Marketing
- Branding
- Microsoft Excel
- Content Strategy
- Marketing Strategy
- Team Leadership
- Digital Strategy
- Public Relations
- Advertising
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