Valerii Rogozin
Customer Quality Engineer @BSH Home Appliances Group
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WORK HISTORY
Customer Quality Engineer @BSH Home Appliances Group
Analyzing market repair data (Power BI, Excel) to identify trends, insights, and root causes of failures.• Participating in projects to improve product quality and reliability.• Creating PowerPoint reports and presentations to communicate KPI results and quality trends.• Collaborating with R&D, manufacturing, and suppliers to implement solutions.• Consulting customer service engineers on repair cases and providing detailed feedback
EDUCATION
Saint Petersburg State University of Finance and Economics
Specialist
ABOUT VALERII ROGOZIN
I have 15+ years in the home appliance industry, working across Germany and Russia in product quality, supplier management, and customer quality roles.Currently, I\'m a Customer Quality Engineer focused on B2C. I analyze customer complaints and field repair data to spot trends, find root causes, and track KPIs like complaint rates and defect costs. My tools: Power BI, Excel, SAP PQM. I turn messy field data into insights that help teams improve products and cut costs.Looking for my next role in manufacturing, global R&D, or a quality-focused startup – somewhere international where I can work with a proactive team on real quality engineering and data challenges. Based in Germany | EU Blue Card v••••••••@gmail.com Open to Customer Quality + BI analitics / Quality Analytics roles
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