Valerio Nini
Customer Experience & Digital Transformation Manager @Poste Italiane
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WORK HISTORY
Customer Experience & Digital Transformation Manager @Poste Italiane
Rome, IT
Contributing to strategic initiatives aimed at evolving Poste Italiane’s digital ecosystem across App and website, with a focus on digital identity, Wallet ID and user access to digital services.• Support the design and improvement of omnichannel customer journeys across App and website, ensuring consistency across digital touchpoints• Contribute to strategic initiatives related to digital identity, Wallet ID and user profile evolution, enabling seamless access to Poste Italiane digital services• Coordinate initiatives involving UX, technology and business teams to deliver customer-centric digital experiences• Contribute to the evolution of user authentication, profile management and access to digital channels, improving usability and customer experience across the digital ecosystem
EDUCATION
Università degli studi Roma TRE
Laurea Magistrale in Economia e Management, Strategia e Management
Liceo Classico Statale F. Vivona
Diploma, Classico
Università degli studi Roma TRE
Laurea Triennale , Economia E Gestione Delle Imprese
SKILLS
ABOUT VALERIO NINI
Customer Experience and Digital Transformation professional with experience across consulting and enterprise environments.My work focuses on the evolution of omnichannel digital ecosystems, designing and improving customer journeys across App and website platforms.I have contributed to initiatives related to digital identity, Wallet ID, user profile evolution and access to digital services, helping align business, technology and UX teams to deliver customer-centric digital experiences.With a background in consulting and large organizations, I have supported CX transformation initiatives involving customer journey design, digital product evolution and omnichannel experience improvement.Key areas of expertise include:• Customer Experience Strategy• Omnichannel Customer Journeys• Digital Identity & User Access• UX & Service Design• Digital Ecosystems (App & Website)• Cross-functional Stakeholder Coordination
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