Valeriia Darkhanova

IT Specialist @Epic Aircraft

Bend, OR, US

Led the seamless migration of a substantial Salesforce database, comprising over contacts, to HubSpot, ensuring uninterrupted business operations. Designed and implemented targeted CRM migration strategies that met the unique needs of customer support, sales, and marketing teams, while maintaining data integrity- Developed and deployed custom automation solutions across these departments, significantly improving operational efficiency and fostering interdepartmental synergy- Played a crucial role in the continuous enhancement and maintenance of the CRM system, ensuring it aligned with the business\'s evolving requirements and technological advancements- Organized specialized training programs to ensure quick adoption and proficiency in the CRM system among customer support, sales, and marketing teams- Demonstrated expertise in creating advanced reports, insightful dashboards, and rigorously tracking key performance indicators to drive continuous improvement, effectively minimizing reliance on manual processes and enhancing overall efficiency.