Valerie Thomas

About Valerie Thomas

Excellent interpersonal skills, ability to initiate and maintain outstanding relationships • Outstanding organization and communication skills• Proficient skill set with Microsoft Office, Access, Remedy, CTS, AOTS, IWOS, UNIX, Linux, Kubernetes• Thrives in team environment or when working independently• Approaches challenges with curiosity, open-mindedness, a positive viewpoint and willingness to learn• Demonstrates a strong sense of urgency and prioritizes work efforts to match the current needs of department• Excellent ability to handle multiple priorities with ease, thrives in busy environment• Strong personal commitment to improve performance and capacity to achieve results• Key Contributor, AT & T Service Excellence & AT & T Connection AwardsSpecialties: project management, operations, network engineering & technology, network cloud—Avid amateur nature photographer

Experience

1. Network Operations Center Analyst

   Pinnacle Financial Partners

   Apr 2025 — Present · Franklin, TN, US

Education

• Northern Illinois University

  Psychology

  1989 — 1989

• Harper College

  Nutrition

  1996 — 1997

Skills

• Testing
• Integration
• Troubleshooting
• Wireless
• Powerpoint
• 3g
• Management
• Switches
• Networking
• Mpls
• Databases
• Telecommunications
• 4g
• Ip
• Invoicing
• Lte
• Cellular Communications
• Project Management
• Voip
• Program Management
• T1
• Rf
• Umts
• Network Design
• Cross-Functional Team Leadership
• Microsoft Excel
• Call Centers
• Cisco Technologies
• Vendor Management
• Budgets
• Accounting
• Gsm
• Access
• Bmc Remedy
• Computer Network Operations
• Mobile Devices
• Managed Services
• Ethernet
• Cdma
• Wireless Networking