Valerie Roush
CRM Strategy & Implementation Expert
- Role
- Owner, Executive Director at Gordon & Roush
- Location
- Williamsburg, VA, US
- LinkedIn followers
- 500 followers
About Valerie Roush
Senior program manager and consultant with seventeen years of experience in business process transformation, technology platform evaluation, and end-to-end CRM implementation in non-profit organizations, and Fortune 500 companies. Focused on CRM strategy, data-driven decision management and marketing, fundraising transformation, and constituent management.Specialties: CRM • Process Reengineering • Business Consulting • Project Management • Salesforce.com • Account Management • Account Retention & Expansion • Change ManagementBusiness Analysis • Lead Generation • Presentations • Post-Sale Support • Customer ServiceRequirement Identification • System Analysis & Design • Technology Evaluation & Deployment
Experience
Owner, Executive Director
May 2017 — Present · New York, NY, US
Managed resources to conduct ERP and CRM replacement project for a large medical billing services client. Project includes migration to NetSuite and Salesforce.Assisted a large financial institution to develop its solution concept, go-to-market strategy, and product roadmap for its first Salesforce-based application to be offered to other financial institutions. Solution planned for beta go-live in November 2017. Developed Salesforce-based solution for start-up health conference management organization to include speakers, sponsors, donors, and event logistics.
Education
William & Mary
Bachelor of Business Administration (BBA), Business Administration and Management, General
1999 — 2001
Skills
- Enterprise Software
- Sales Process
- Leadership
- Saas
- Crm
- Account Management
- Team Building
- Management
- Strategy
- Strategic Planning
- Product Management
- Solution Selling
- Software as a Service (Saas)
- Customer Relationship Management (Crm)
- Business Analysis
- Salesforce.com
- Business Process Improvement
- Requirements Analysis
- Program Management
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