Valerie McSorley
CEO, Chief Empowerment Officer @Women In Contact Center Leadership
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WORK HISTORY
CEO, Chief Empowerment Officer @Women In Contact Center Leadership
Boston, MA, US
Founder of a global virtual leadership community empowering women in contact centers, CX, and customer service. Built a highly engaged peer network known for its consistency, quality conversations, and executive-level dialogue. Lead the development of curated roundtables, strategic forums, and high-impact community programming centered around AI, workforce transformation, and leadership development.I create opportunities for connection, collaboration, and visibility by facilitating strategic introductions and bringing the right leaders together at the right time. My work helps women grow their influence, strengthen their leadership presence, and advance their careers with confidence and clarity.
EDUCATION
Binghamton University
BA, Economics and Sociology
SKILLS
ABOUT VALERIE MCSORLEY
I help organizations scale with purpose, build strategic partnerships, and create communities that drive measurable growth. With over 25 years of experience, I specialize in connecting people, designing high-impact programs, and producing events and initiatives that elevate brands, generate revenue, and foster lasting professional networks.As a serial entrepreneur and founder, I’ve:Built national and global platforms from scratch, including Contact Center Nation and Women in Contact Center Leadership, producing multi-city tours, virtual programs, and executive forums.Founded The Hive, a collaborative business community that empowers professionals to connect, collaborate, and grow, creating opportunities for members to expand influence, drive new business and achieve tangible results.Developed, executed, and sold sponsorship programs delivering measurable outcomes, driving millions in pipeline and more importantly closed business.Produced hundreds of events throughout the course of my career ranging from conferences and multi-city tours to golf tournaments, trade shows, black-tie galas, fashion shows, product launches, and fundraising initiatives raising millions for charitable causes.Led strategic partnerships, direct sales, and community-building initiatives that generate measurable outcomes, from revenue growth to expanded industry influence.Today, I work with organizations and leaders to: Create the strategy, structure, and connections that help businesses build buzz, deepen relationships, and grow with purpose Design and execute high-impact events and programs that engage, educate, and generate revenue Develop paid membership programs and communities that scale influence and deliver lasting impactI focus on high-value engagements that produce RESULTS. If you’re ready to grow your business, expand your reach, or create lasting impact, let’s connect. Visit ValerieMcSorley.com to learn more and schedule a consultation.
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