Valerie Luebke

About Valerie Luebke

Natural leader with over 25 years of success directing quality management systems and managing high performance operations and production teams. Organized and detailed leader who is able to develop quick rapport with key stakeholders resulting in productive, long-term relationships both inside and outside the organization. •QA System Development & Management •Staff Recruitment & Training•Team Leadership & Development•Client Relationship Management•Process Improvement -CAPA root cause investigations and resolutions•Supplier Management•Ability to Manage Multiple Projects-Skilled Auditor •Achieved 100% Pass rating on all customer audits and 3rd party audits. Resulting in increased customer comfort levels, increased sales and potential new customers. This experience is both in ISO9001:2015, AIB and also with SQF.•Managed projects from inception to completion for customers such as 3M, Hormel, HP, Oscar Meyer, Smuckers, Walgreens, Tuffy’s, and Ecolab as well as many others companies big and small in size.•Changed quality system from AIB/ISO9001 to SQF Level 3 for Packaging and then again to SQF Level 8.0. Obtained a 100/100 score in both of my facilities in 2021. Assisted in a 3rd facility also obtaining a score of 100.•Developed a system enabling Operators to partner with QA, resulting in a 5%+ decrease in quality defects in a 1-year period and a $100K+ savings from reduced overhead costs.•Overhauled a manual QA process and implemented a comprehensive computerized system and standardized procedures and test plan templates. Efforts resulted in a streamlined testing methodology that saved money and became a model applauded by clients.•Review, investigate and provide resolution to customer complaints-Created a step-by-step format for Production to follow to assist them with determining root cause as well as corrective actions and preventive actions. •Continually performing process improvements to improve products, processes, or services to internal/external customers.Specialties: Microsoft Excel/Office/Outlook/Windows, project coordination, procedure writing, business writing, continuous improvement, process improvement, customer relationship building, customer satisfaction, specifications, statistics, & supervisory skills.

Experience

1. Technical Application Principal

   Epicor

   Dec 2024 — Present · US

Education

• University of Minnesota

  ASSOCIATE OF APPLIED SCIENCE

  1985 — 1987

• North Hennepin Community College

  Microsoft Project

Skills

• Training
• Customer Satisfaction
• Testing
• Auditing
• Quality System
• Lean Manufacturing
• Value Stream Mapping
• Process Improvement
• Spc
• Quality Assurance
• Iso Standards
• Team Leadership
• Project Management
• Continuous Improvement
• Quality Management
• Iso
• Business Process Improvement
• Fda
• Project Planning
• Fmea
• Software Documentation
• Root Cause Analysis
• Ms Project
• Business Process
• 5s
• Program Management
• Supply Chain Management
• Manufacturing
• Leadership
• Cross-Functional Team Leadership
• Extrusion
• Product Development
• Analysis
• Quality Control
• Gmp
• Six Sigma
• Management
• Process Engineering