Valerie Burns

Director, Commercial Operations Customer Care at Illumina

Role
Director, Customer Care at Illumina
Location
Carlsbad, CA, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Valerie Burns

Experienced sales operations, project management, and business process improvement professional with over 15 years of progressive experience in a Fortune 500 Company. Solution focused and effective in building relationships and leading teams in successfully improving communication, business processes, and driving best practices to meet strategic goals and sales targets.Areas of Experience: • Domestic and International Sales Operations• Project Management• Business Process Design & Improvement• New Product Commercialization and Launch Planning• Forecasting, Planning, Supply-Chain & Logistics• Relationship Management • Sales Channel Support (Subsidiaries, Distributors, Retailers, and direct to consumer)• Countries / Regions: US, Australia, Canada, Europe, Japan, Korea, South East Asia, India, Latin America• Report Development and Analysis• SAP System Implementation Specialties: Sales Operations, International Business, Process Improvement and Design, Project Management, New Product Commercialization/Launch, Sales Order Processing, Distribution, Forecasting, Supply-Chain processes, Corporate Liaison and Cross-Functional Team Leadership, Problem Resolution, Reporting, SAP, SharePoint, Six Sigma Methodology, Process Mapping, Training, Change Management.

Experience

  1. Director, Customer Care

    Illumina

    Dec 2020 — Present

Skills

  • Cross-Functional Team Leadership
  • Project Planning
  • Supply Chain
  • Forecasting
  • Management
  • Team Building
  • Sales Management
  • Leadership
  • Project Implementation
  • Team Leadership
  • Erp
  • Process Improvement
  • Six Sigma
  • Sales
  • Start-Ups
  • Strategic Planning
  • Supply Chain Management
  • Integration
  • Project Management
  • Sales Operations
  • Inventory Management
  • Customer Service
  • Business Process
  • Logistics
  • Training
  • Product Development
  • Analysis
  • Business Relationship Management
  • Retail
  • Sap Products
  • Budgets
  • Manufacturing
  • Sap
  • Operations Management
  • Change Management
  • Business Analysis
  • Business Process Improvement

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