Valerie Ziwange

Loan Coordinator @Wright-Patt Credit Union

Columbus, OH, US

Work closely with borrowers, Loan officers and Both internal and external partners to provide a high level of service in a professional manner.• Reviewing new files within 24 hours of receipt and verifying that compliance documents were issued within the required timeframe.• Prioritizing and monitoring daily workflow in order to ensure all loans are being worked on in accordance with company’s timeline expectations.• Maintaining constant communication with customers and loan officers on status updates and/or changes to the loan.• Interprets plan provisions, product rules and guidelines to process requests in accordance with Plan and Legal requirements.•Provides extraordinary care to our customers through workflow management and meeting all required service level agreements. Proactively seeks out opportunities to improve processes and the members experience through use of lean methodology.•Researches, reviews and analyzes errors and determines best course of action for workable solutions.

University of Johannesburg

BA

Purdue University Fort Wayne

Bachelor of Arts - BA