Valerie Smith

Front Desk @Aloma Bowling Centers

Winter Park, FL, US

Front Desk• Efficiently checks out about fifty customers per hour and manages a speedy waitlist.• Maintaining guest satisfaction by going the extra mile to memorize shoe sizes and explaining prices that would be more beneficial to each group of guests.• Utilizing customer service skills during phone calls and in person with guests to provide proper service while guiding them through various channels to get to the events office or the pro shop.Party Host• Assists with coordinating birthday parties and aiding in team-building exercises.• Efficiently gathering food and beverages at the desired times, increasing customer satisfaction.• Reducing the strain on customers throughout their party and ensuring efficient services throughout their party time, whether it be grabbing balls that are stuck on the lane or assisting with a lane call.