Valerie S.

Experience

1. Operations Manager

   Ascension

   Jun 2008 — Present

   Oversee daily operations of multiple imaging centers, optimizing staffing, supply availability, and regulatory compliance to achieve operational performance targets, including patient and physician satisfaction• Provide strategic leadership to clinical teams and supervisors, driving departmental growth and cultivating a culture of excellence across all imaging centers• Develop and implement annual operational plans aligned with the department’s growth objectives while monitoring progress and delivering detailed performance reports• Manage recruitment, training, and professional development of staff, conducting interviews, hiring, onboarding, and performance evaluations to build a high-performing team• Collaborate with Managed Care Organizations (MCOs) and Population Health to coordinate outreach programs, including weekend breast health clinics for underserved populations, aiming to improve HEDIS measures• Comply with state and federal regulations, including the Mammography Quality Standards Act (MQSA), by coordinating equipment testing and evaluations and corrective actions based on physicist reports• Drive marketing and business development efforts, managing the company website, creating promotional materials, and visiting physician offices to foster relationships and generate referrals• Monitor departmental budget and financial metrics, identifying and addressing variances and effectively managing resources to support business objectives• Lead quality assurance and regulatory compliance by managing the PACS system, addressing QA-related issues, and preparing the department for JCAHO inspections• Guide cross-functional teams of technologists, call center staff, and authorization departments between radiology services and administrative functions across multiple sites