Valerie Olsen
Director of Voice Services at AMP Networks/PressONE
- Role
- Director of Voice Services at Pressone
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Valerie Olsen
As a Director in a small company, Valerie has had the opportunity to be involved in many aspects of the business. From pre-sales to post-sales, through to client retention, she has her finger on the pulse of the clients. She manages $4M of revenue, while minimizing churn. Although she has a technical background, Valerie is well received in client facing interactions due to her communications skills. With expertise on Broadworks, M6, FreePBX, Call Center Analysis, and Training, Valerie is the one everyone turns to for direction and guidance. She is able to represent the company while speaking intelligently and knowledgeably to answer questions and provide solutions.
Experience
Director of Voice Services
Aug 2008 — Present
Valerie\'s main duties include:Manager, Post Sales- Provisioning, Service Delivery, TrainingSales Engineering/Design Specialist (M6, Broadworks, FreePBX)Product ExpertLead TrainerCall Center Expert; Reporting analysisSupport Escalation PointAccount Management
Education
Yeshiva University
Bachelors
Skills
- Networking
- Broadband
- Voip
- Data Center
- Call Centers
- Ip
- Software as a Service (Saas)
- Network Design
- Network Engineering
- Cloud Computing
- Sip
- Managed Services
- Integration
- Mpls
- Network Architecture
- Lan-Wan
- Wan
- Windows Server
- Solution Selling
- Voice Over Ip (Voip)
- Cisco Technologies
- Ethernet
- Mobile Devices
- Computer Network Operations
- Telecommunications
- Telephony
- Unified Communications
- Tcp/Ip
- IT Operations
- Call Center
- Routing
- Hosted Voice
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