Valerie Johnson

About Valerie Johnson

As a results-driven professional, I thrive in roles where asking tough questions and tackling complex challenges are not only welcomed but are essential for creating exceptional consumer and colleague experiences. My career spans a wide range of industries and roles—from spearheading capital fundraising campaigns that aimed to transform healthcare access in Miami to leading the strategy and execution for iconic brands that millions know and love (Thin Mints, anyone?). Most recently, I have driven the service culture transformation across the front store operations at CVS, managing the consumer experience for over retail locations.With a background in operations, project management, and strategic planning, I bring extensive experience in building partnerships and driving growth. I am skilled in aligning cross-functional teams toward shared goals and ensuring seamless, efficient execution. My approach is grounded in data-driven insights and fueled by a commitment to make processes better, simpler, and more impactful for consumers and colleagues alike.I am passionate about creating strategies that truly resonate with the end user. Whether it’s improving loyalty programs, shaping consumer experiences, or evolving service culture, I believe every challenge is an opportunity to deliver meaningful change. By working collaboratively, I strive to give consumers and colleagues a seat at the table, advocating for the enhancements that make a difference.Key strengths include: • Collaborative, problem-solving self-starter, dedicated to improving processes and operations while delivering results • Proven ability to manage multiple initiatives and projects simultaneously • Strong communicator who fosters respectful interactions, builds partnerships, and cultivates meaningful relationships

Experience

1. Senior Program Manager

   Chewy

   Mar 2025 — Present

   Lead the Voice of the Practice program to elevate and advocate for the care team experience across Chewy Vet Care. Partner cross-functionally to surface, prioritize, and act on feedback from veterinary professionals—driving strategic improvements that enhance team well-being, operational excellence, and scalable growth

Education

• University of Central Florida

  Master's degree, Health/Health Care Administration/Management

• University of Central Florida

  Bachelor's degree, Business Administration and Management, General

• University of Miami

  Nonprofit Operations Management Certificate

• University of Miami

  Certification, Project Management

Skills

• Event Planning
• Management
• Leadership
• Microsoft Office
• Public Speaking
• Healthcare
• Communication
• Working with Physicians
• Customer Service
• U.s. Health Insurance Portability and Accountability Act (Hipaa)
• Hospitals
• Team Building