Valerie Ingersin

Bilingual Customer Service Representative @Eq Bank

Toronto, ON, CA

Provide exceptional service by identifying customer needs and offering accurate info on EQ Bank products• Handle high volumes of inbound calls and chats while meeting response/resolution SLAs• Guide customers through digital onboarding and resolve issues promptly• Aim for first-contact resolution and escalate issues per EQ Bank’s complaint process• Communicate clearly while upholding EQ Bank’s core values• Follow established controls to meet regulatory and internal policies• Recommend and support improvements to enhance customer experience and product delivery

Digital Marketing Institute

Certified Digital Marketing Professional

University of Technology Mauritius

Bachelor's degree, BSc (Hons) Management with Marketing