Valerie Hines
- Role
- Fulfillment Manager at Visual Comfort & Co.
- Location
- Middletown, PA, US
- LinkedIn followers
- 500 followers
About Valerie Hines
I’m a fulfillment and supply chain operations leader with over a decade of experience…
Experience
Fulfillment Manager
Apr 2022 — Present
Lead fulfillment operations across the Generation Lighting, Studio, and Fans product lines, ensuring inventory execution aligns with both contractual obligations and sales-driven opportunities. Act as a central operations partner to Sales, Supply Chain, Customer Service, and Distribution to drive fulfillment outcomes and mitigate risk in a complex, fast-paced environment.Key Contributions:Own day-to-day resolution of critical order issues, stockouts, builder holds, and urgent customer escalations; collaborate with warehouse teams to realign product flow and minimize disruptions.Manage and continually refine the reserve inventory program to support high-priority builder accounts; developed SOPs and currently training Houston’s fulfillment team ahead of their JD Edwards transition in 2025.Leverage JD Edwards to monitor inbound/on-hand inventory, track order health, and proactively recommend solutions such as DC rebalancing, expedited freight, or alternate routing.Provide strategic fulfillment guidance for large quotes and volume-based inquiries, balancing customer expectations with system and inventory constraints.Lead coordination of sold-home tracking reports, inventory reservations, and fulfillment planning for key builder accounts.Partner with demand planning and operations to forecast risk, align on builder allocations, and support broader distribution center strategy.
Education
Rutgers University - Camden
Bachelor of Arts, History
2002 — 2005
Drexel University
Master of Science, Library and Information Science
2009 — 2010
Skills
- Forecasting
- Customer Service
- Powerpoint
- Research
- Data Entry
- Microsoft Office
- Access
- Microsoft Excel
- Microsoft Word
- Outlook
- Inventory Management
- Strategic Planning
- Budgets
- Process Scheduler
- Analysis
- Sales
- Accounts Payable
- Process Improvement
- Team Building
- Program Management
- Leadership
- Coaching
- Time Management
- Project Management
- Account Management
- Inventory Control
- Purchasing
- Marketing
- Negotiation
- Retail
- Event Planning
- Management
- Public Speaking
- Customer Satisfaction
- Accounts Receivable
- Accounting
- Team Leadership
- Product Development
- Windows
- Supply Chain
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