Valerie Burel
Customer Excellence Area Lead - France @ServiceNow
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WORK HISTORY
Customer Excellence Area Lead - France @ServiceNow
Paris, FR
As Customer Excellence Group, we are accountable for shaping and elevating the post-sales customer experience. We equipe our customers with tailored support strategies that help them maximize the value of their subscriptions. As Area Lead, I ensure our team delivers high-impact, measurable outcomes through a combination of strategic guidance, operational excellence, and hands-on partnership, empowering our customers to achieve long-term success.
EDUCATION
Université Paris Dauphine - PSL
DESS 224 – , Postgraduate diploma in banking and financial services management
Université Paris Dauphine - PSL
Master degree in management, Business Administration and Management, General
ABOUT VALERIE BUREL
Strategic and results-driven Customer Success Executive with over 20 years of experience in SaaS, HRTech, and FinTech, leading cross-functional teams and driving transformation in high-growth international environments. Proven track record of building and scaling Customer Excellence organizations, increasing net revenue retention, and improving customer engagement across EMEA markets. Strong expertise in customer journey transformation, account expansion, team leadership, CSM playbook design, and change management. Adept in working with Enterprise, Key Accounts and mid-market customers, aligning with C-level executives (CHRO, CFO, CIO) to drive adoption, retention, and upsell. Skilled in leveraging digital and AI-powered tools and analytics to enhance operational efficiency and customer excellence and satisfaction.
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