Valeria Vargas
Student at the University of North Carolina at Chapel Hill
- Role
- Shift Lead at Walgreens
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Valeria Vargas
Recent Economics graduate from UNC Chapel Hill, with a minor in Spanish and hands-on…
Experience
Shift Lead
Apr 2021 — Present · Knightdale, NC, US
I provide customer service by promptly addressing inquiries, processing orders and returns efficiently, and assisting customers in selecting products based on their needs. I maintain accurate customer records to enhance service efficiency and analyze feedback to improve processes. Additionally, I am responsible for opening and closing the store, managing customer service associates on weekends, and being available whenever the pharmacy needs support. My efforts consistently exceed key customer service metrics, including response time, resolution rate, and customer satisfaction.
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