Madeleine
President, Regional Programs
- Role
- Director of Operations at JPMorganChase
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Madeleine
Mais de 20 anos de experiência profissional em empresas nacionais, na área Financeira, principalmente em Contas a Receber e Cobrança;• Forte atuação em desenvolvimento de processos de Cobrança, realizando grandes modificações e diversas modernizações na área, desde o faturamento até o controle de inadimplência das carteiras;• Levantamento das melhores práticas juntos as empresas de bens de consumo e do setor financeiro, focando nas estratégias de qualidade e serviço ao cliente;• Participação de forma intensiva e decisiva no plano de investimentos em novas tecnologias e estratégias de mercado implementado pela empresa.
Experience
Director of Operations
Jul 2016 — Present · US
It is with deep pride and gratitude that I summarize my career as an Operations Manager at JPMorgan Chase. This journey has been full of challenges, growth and rewards, and has witnessed the continuous development of the company. Focusing on enhancing the customer experience, I have increased customer satisfaction by continuously improving service processes and introducing innovative service programs. I have built good relationships with clients and better met their needs through regular communication and feedback, which has won business and reputation for the company.
Education
New York University
undergraduate, Economics
2008 — 2012
Università degli Studi di Milano
Bachelor's degree, Business/Managerial Economics
2014 — 2016
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