Valeria da Costa
Program Management| Business Support| Business Ops | Data Analytics | AI Trainer| Quality Assurance | Accounting| Finance | | Analytical Skills | Attention to Details | SAP| ERP | Microsoft 365 | CPQ|
- Role
- Business Operations Manager -customer Experience & Success (Ce & s) - Capacity Management Team (Cmt) at Microsoft
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Valeria da Costa
Results-driven professional with experience across technology, finance, and education…
Experience
Business Operations Manager -customer Experience & Success (Ce & s) - Capacity Management Team (Cmt)
May 2025 — Present · US
Coordinated global hiring operations, partnering with managers and recruiters to ensure requisitions, offers, and postings followed governance and policy.Audited requests and offers, correcting job descriptions and qualifications to align with organizational standards ensuring accurate and consistent headcount data.Supported workforce planning and forecasting for the Customer Experience & Success (CE & S) contributing to monthly business reviews.Streamlined headcount reporting by closing positions and updating staffing numbers with precision.Delivered problem-solving support to stakeholders, resolving bottlenecks and driving operational excellence.
Education
Universidade Federal de Uberlândia - UFU
Bachelor of Science Accounting
1995 — 2000
Bellevue College
On The Job Communication
2020 — 2020
Bellevue College
Other, English as Second Language
2016 — 2017
Universidade Federal de Uberlândia - UFU
Accounting
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