Valeria da Costa

Program Management| Business Support| Business Ops | Data Analytics | AI Trainer| Quality Assurance | Accounting| Finance | | Analytical Skills | Attention to Details | SAP| ERP | Microsoft 365 | CPQ|

Role
Business Operations Manager -customer Experience & Success (Ce & s) - Capacity Management Team (Cmt) at Microsoft
Location
Seattle, WA, US
LinkedIn followers
500 followers

About Valeria da Costa

Results-driven professional with experience across technology, finance, and education…

Experience

  1. Business Operations Manager -customer Experience & Success (Ce & s) - Capacity Management Team (Cmt)

    Microsoft

    May 2025 — Present · US

    Coordinated global hiring operations, partnering with managers and recruiters to ensure requisitions, offers, and postings followed governance and policy.Audited requests and offers, correcting job descriptions and qualifications to align with organizational standards ensuring accurate and consistent headcount data.Supported workforce planning and forecasting for the Customer Experience & Success (CE & S) contributing to monthly business reviews.Streamlined headcount reporting by closing positions and updating staffing numbers with precision.Delivered problem-solving support to stakeholders, resolving bottlenecks and driving operational excellence.

Education

  • Universidade Federal de Uberlândia - UFU

    Bachelor of Science Accounting

    1995 — 2000

  • Bellevue College

    On The Job Communication

    2020 — 2020

  • Bellevue College

    Other, English as Second Language

    2016 — 2017

  • Universidade Federal de Uberlândia - UFU

    Accounting

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Valeria da Costa — Business Operations Manager -customer Experience & Success (Ce & s) - Capacity Management Team (Cmt) at Microsoft in Seattle, WA, US | Unifers