Valeriu Senic

About Valeriu Senic

Analytical, technical troubleshooter, resolving system issues via algorithmic/logical thinking with high efficiency and accuracy through root cause analysis and prevent future issues by suggesting features and reporting bugs and outages. Experience in VoIP telecommunications, porting/LNP, fraud, and billing. Leverage investigative and training strengths as trusted subject matter expert and mentor and trainer to peers and new hires, developing strong, independent performers with a focus on customer advocacy and satisfaction. Translate Complex Process into Easy-to-Follow Knowledge-Centered Support Standards & SOPsExpertise in: IN-DEPTH PRODUCT & PROCESS ANALYSIS: Oversaw 1K+ escalations in tight timeframe and 700+ partner interactions via Slack (software) and over-the-phone to supplement Escalationware. Refined categories, empowering partner network on issue prevention. SECURITY, PROJECT & PRODUCT MANAGEMENT: Investigated service fraud, churn, and failure to onboard prevention, by surgically supplying best-fitting offer per situation. CUSTOMER SUPPORT & SERVICE: Resolved escalated customer issues using Salesforce collaborating with clients’ IT support members as customer advocate; coached and mentored departmental team members on the attainment of KPIs, and reviewed ticket trends.TECHNICAL & SPECIALIZED KNOWLEDGEVOIP | Bash / Shell | SQL / Databases | Linux Operating System| Microsoft OfficeInformation Security | Data Analysis | Enterprise Software | HTML5 / CSS3 / SASJira | Networking

Experience

1. Messaging Support Manager - Premium Plus Elite

   Bandwidth Inc.

   Apr 2025 — Present · Raleigh-Durham-Chapel Hill, NC, US

Education

• George Mason University

  Continuing Professional Education

  2006 — 2006

• Rowan-Cabarrus Community College

  .8 CEU's

  2011 — 2011

• Western Michigan University

  Graduate and Undergraduate courses

  2004 — 2005

• Secondary School Nr. 11

  Secondary School Certificate

  1998 — 2001

• Universitatea de Stat „Alecu Russo” din Bălți

  Bachelor of Science

Skills

• Career Management
• Program Management
• Firewalls
• Pre-Sales
• Pre-Sales Technical Support
• Project Planning
• Budgets
• Time Management
• Community Outreach
• Web Development
• Technical Support
• Business Analysis
• Security Information
• Leadership
• Training
• New Business Development
• Microsoft Word
• Team Leadership
• Networking
• Team Building
• Management
• Wireless
• Public Speaking
• Online Marketing
• Excel
• Social Media Marketing
• Microsoft Excel
• Powerpoint
• Software Development
• Event Planning
• Software Documentation
• Social Media
• International Project Management
• System Administration
• Strategic Planning
• Operating Systems
• Microsoft Office
• Security
• Enterprise Software
• Analysis