Valentine Umeh

About Valentine Umeh

Creative and results oriented professional with 10+ years of supply chain experience in operations management, procurement, production planning and logistics. Well-versed in materials management and inventory reconciliation. Effective communicator, able to develop and implement process controls and quality improvement initiatives.

Experience

1. Program Manager - Project & Process Manager

   Microsoft

   Feb 2021 — Present · Charlotte, NC, US

   Standardizing Microsoft Operations\' methodology for mapping and maintaining processes related to 3rd party compliance.• Assist in the definition of project scope and objectives, involving all relevant internal stakeholders and ensuring technical feasibility.• Develop a detailed project plan to monitor and track progress.• Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques.• Develop and implement fraud detection strategies and rules that balance fraud loss, cost of execution, and customer experience.• Drafting 500+ processes in Visio to BPMN 2.0 standards, primarily in 3rd party vetting and remediation/controls spaces.• Leading the effort to standardize Microsoft\'s global processes E2E related to 3rd party vetting, including process/tool gap analysis and change management.• Driving the adoption of a centralized process repository to serve as a source of truth\' moving forward.• Experience leading and managing multiple, large-scale, simultaneous security systems projects, with competing resources and priorities.• Experience with deploying and managing large enterprise, high security, electronic security systems.• Previous experience performing risk assessments, investigating safety and security incidents including internal & external theft and fraud investigations, performing root cause analysis, completing, and overseeing incident reporting, performing crisis management, monitoring compliance for data privacy, implementing, and training de-escalation methods, and managing safety and security vendors.• Define program controls and governance - processes, procedures, reporting and policies - to manage.

Education

• Lee University

  Bachelor of Science - BS, Management Information Systems, General

  2014

• Fitchburg State University

  Master of Business Administration (MBA), Business Administration, Management and Operations

  2018

Skills

• Teamwork
• Event Planning
• Access
• Social Media
• Powerpoint
• Process Improvement
• Research
• Transportation
• Social Networking
• Inventory Management
• Strategic Planning
• Time Management
• Public Speaking
• Customer Service
• Microsoft Office
• Sales
• Team Leadership
• Logistics
• Training
• Customer Satisfaction
• Leadership
• Team Building
• Management
• Operations Management
• Account Management