Valentine Calinaud

Customer Success Manager @Hiboo

Paris, FR

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Nov 2023 — Present

Customer Success Manager @Hiboo

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Ville de Paris, FR

Develop and manage the company\'s client portfolio• Identify client needs and provide tailored solutions• Define and implement customer loyalty strategies• Enhance service offerings to improve client satisfaction• Track action plans and analyze KPI through business reviews• Assess user experience and recommend optimizations• Foster long-term client relationships to drive business growth

EDUCATION

2012 — 2013

Université de Cergy-Pontoise

1st Year of Law Degree

2013 — 2015

EFHT Ecole de Tourisme et d'Accueil

Two-year technical degree in tourism

2015 — 2017

ESCAET

Bachelor's degree in Travel Management

2017 — 2018

University of Greenwich

Master's degree in International Tourism Management

SKILLS

TourismEvent ManagementOnline MarketingPowtoonComputer ScienceFrenchDestination ManagementMarketingSocial PromotionTourism MarketingAmadeusBusiness EnglishResearchEnglishAdobe PhotoshopSearch Engine Marketing (Sem)Tourism ManagementWritten CommunicationWeb Marketing StrategyDigital MediaMicrosoft OfficeQualitative & Quantitative Research MethodologiesPromotionMicrosoft WordDigital MarketingPromotional MarketingLeisure TravelWeb Content WritingBusiness PlanningManagementHospitality ManagementEntrepreneurshipSearch Engine Optimization (SEO)Hospitality IndustrySocial MediaSocial Media MarketingMicrosoft ExcelPowerpointWeb Content CreationStrategic Marketing

ABOUT VALENTINE CALINAUD

Customer Success Manager @Hiboo

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