Valentina Cruz
Senior Customer Success Manager @Hello Customer
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WORK HISTORY
Senior Customer Success Manager @Hello Customer
Ville de Paris, FR
Client portfolio management: Handle a strategic portfolio of 22 enterprise clients, generating approximately €700k in annual revenue- Customer relationship management: Build and maintain strong, strategic partnerships with clients, ensuring they maximize the value of the Hello Customer platform- Customer onboarding & adoption: Guide new customers through a seamless onboarding process, ensuring high adoption and early success- Strategic account management: Act as a trusted advisor, proactively identifying opportunities to align our solution with the customer’s business goals- Customer health monitoring: Track key success metrics, engagement levels, and feedback to identify risks and ensure long-term retention- Insight-Driven consulting: Leverage AI-powered feedback analytics to help customers extract valuable insights and turn them into actionable improvements- Training & enablement: Conduct product training, workshops, and best-practice sessions to empower users and drive platform adoption- Proactive problem-solving: Identify and address challenges before they become roadblocks, ensuring customers achieve measurable success- Churn prevention & renewals: Develop strategies to increase customer satisfaction, mitigate risks, and drive renewals and expansions- Collaboration with internal teams: Work closely with Product, Sales, and Support teams to advocate for customer needs and contribute to continuous improvement- Thought leadership: Share best practices, insights, and success stories to position Hello Customer as a leading customer experience and AI-powered feedback solution.
EDUCATION
ESG Ecoles de commerce
Marketing et Stratégie, Marketing
Pontificia Universidad Javeriana
Bachelor of Business Administration (BBA), Administration et gestion des affaires, général
Université Paris-Est Créteil
DUEF C1, Langue française.
SKILLS
ABOUT VALENTINA CRUZ
I am dedicated to building strong, strategic partnerships with clients, ensuring they achieve meaningful outcomes and maximize the value of our solutions. My approach goes beyond support—I serve as a trusted advisor, guiding customers through their journey from onboarding to long-term growth.By actively listening and understanding each client\'s unique needs, I craft tailored strategies that drive adoption, optimize performance, and unlock new opportunities. I believe that customer success is rooted in collaboration and trust, and I take pride in creating an environment where clients feel empowered, supported, and confident in their ability to thrive.With a proactive and data-driven mindset, I focus on continuous engagement, offering insights and solutions that help customers navigate challenges, anticipate future needs, and achieve sustained success. My ultimate goal is to foster long-term relationships where value, transparency, and innovation drive mutual growth.
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