Valentina Cassinelli
Head of Partner Operational Success (Marketplace) @Zalando
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WORK HISTORY
Head of Partner Operational Success (Marketplace) @Zalando
Berlin, DE
Driving partner‑facing operational strategies and processes that improve partner metrics, customer experience and satisfaction throughout the partner lifecycle, driving continuous improvement, managing escalations and coordinating across Tech, Commercial, Governance and Markets teams.• Deployed large organizational changes without business disruption, and increasing satisfaction on team cross-collaboration, clarity on ways of working, and engagement.• Successfully executed peak commercial events through meticulous preparation, advanced operational routines and real‑time steering.• Expanded operational scope, launching additional operational and steering frameworks.
EDUCATION
Liceo Scientifico 'E. Torricelli'
Scientific Subjects
Istituto Europeo di Design
Master, Creative Direction
Istituto Superiore di Design
Diploma, Graphic & Multimedia Design
SKILLS
ABOUT VALENTINA CASSINELLI
Fail fast, succeed faster. This is my motto, and my fuel.I support technology and service oriented companies in reaching their mission by driving performance and leading cross-functional teams towards ambitious business objectives. I have extensive experience in operations, project management, process improvement, people development, change management and communication. I thrive in challenging environments and I work hard to create engaging conditions where people can do their best work.My diverse professional experience has enabled me to combine creativity with strong organizational skills. I believe in the power of curiosity and I strive for continuous learning through persistence and hands-on approach.
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