Valentina Paggi
General Manager @Sereno Hotels
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WORK HISTORY
General Manager @Sereno Hotels
EDUCATION
Università degli Studi dell'Insubria
Laurea Triennale in Scienze del Turismo, Scienze del turismo Indirizzo Culturale Artistico
Niagara University
Hospitality and Tourism Management, School of the Leading Hotel of the World
Istituto Alberghiero e della Ristorazione Carlo Porta
Diploma di scuola superiore
EHL
General management program
SKILLS
ABOUT VALENTINA PAGGI
Customer service-oriented and performance-driven executive with over 22 years of experience in full-service luxury hospitality operations, both in Italy and internationally. Strong academic background in Hospitality Management acquired through studies in Italy and abroad. Recognized for a leadership style rooted in emotional intelligence, cultural sensitivity, and team empowerment. Proven ability to build long-term relationships with individuals from diverse cultural and organizational backgrounds. Skilled in overseeing all aspects of property management in alignment with company standards, with a focus on maximizing financial performance, ensuring guest satisfaction, and fostering staff development, all within the highest five-star deluxe quality standards.
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