Valentin Paul
Team Lead Customer Support @plancraft
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WORK HISTORY
Team Lead Customer Support @plancraft
Cologne, DE
Leading plancraft’s customer support into its next stage — scalable, automated, AI-driven, and focused on creating happy power users.
EDUCATION
Johanneum
Abitur, Natural Sciences
Indian Institute of Technology, Roorkee
Master of Business Administration - MBA, Business
Technical University of Munich
Master of Science (M.Sc.), Management and Technology
Budapest University of Technology and Economics
Master, Business
Technical University of Munich
Bachelor of Science (B.Sc.), Technology and Management
ABOUT VALENTIN PAUL
Slowly finishing my sabbatical and looking for new, exciting opportunities as of October 2025. Looking for young, rather small, dynamic companies. Operations, Customer Success, and Customer Care are my key fields of experience. But I am open to other areas, eg People, Partnerships or Growth.Leadership was an important part of my last roles, which I want it to be again! I want to make a difference where it means something to me!Thinking of myself as a generalist, also in my private life. Travelling in all different kinds of styles and countries, trying to be good in as many sports as possible (favourites are Yoga, Fitness, HIIT, Rowing, Court Sports). Besides that I really like to speak publically, if at weddings, funerals or fun / academic events.
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