Valencia Jones-Thacker
Cincinnati Children\'s Hospital Medical Center Epic Link Management
- Role
- Customer Service Representative Ii Physician Referral Management at Cincinnati Children's
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Valencia Jones-Thacker
Studied abroad in San El Salvador; March 2012. Facilitated a women support group…
Experience
Customer Service Representative Ii Physician Referral Management
Aug 2014 — Present
Confidentiality- Act in manner that maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of all positions.Customer Service-Provides assistance and services to patients, families, staff and external agencies in the completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems-Receives telephone calls from customers inquiring about services or having problems. Talks to the customer to learn questions and sources of problems. Answers questions, applying knowledge of the assigned function and of CCHMC\'s policies and procedures-Determines cause of problems; talks with coworkers to research problems and find a solution.Systems Support and Data Entry-Ensures that the necessary data, information and forms are obtained and entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.Problem Solving-Contacts outside representatives to request information or assistance in resolving problems. Act as a Department Resource Assist in the training of new employees. Perform specialty services functions. Act as a resource within the department(s)/division(s).Perform non-routine functions.Log all patient data and referrals nation wide into EPIC LINK. Live Chat with customers nation wide to ensure accurate information to desired department(s)/divisions(s). Ability to work in 3 departments. Working as an at home agent. Access all inquires via email from web site, process the information and distribute to correct department via email. Manage 4 week appointment follow- up for over patients to assure proper care to patient/parent needs are met.
Education
University of Cincinnati
Associates & BSW, Social Work
2005 — 2012
University of Cincinnati
Bachelor of Applied Science (BASc), Social Work Child Welfare
2007 — 2012
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