Valencia Cannon

About Valencia Cannon

Responsible for activities supporting the sales lifecycle to ensure successful implementation of large custom groups. Effectively works with the appropriate personnel to facilitate implementation of benefits, eligibility, and administrative services. Tracks and manages implementation issues in order to lead overall improvement initiatives. Functions as point of contact for custom product accounts currently flowing through the sales pipeline.

Experience

1. Sr Account Implementation Analyst

   Blue Cross NC

   Mar 2026 — Present

   Lead post-sale coordination of benefits, eligibility, and administrative services to accurate and timely implementation.Identify, evaluate, and resolve complex implementation issues and collaborates closely with various levels of employees including senior management.Represent BCBSNC and form professional liaisons with consultants, group/benefit administrators, systems experts, personnel from other plans, health care providers, vendors, etc. Assist in identifying current and emerging complex implementation issues and in determining and evaluating potential solutions to these issues.Identify and assess barriers, lead and facilitate cross-functional workgroups, negotiate through technical and operational issues, develop action plans and communicates key implementation messages to all necessary audiences. Track and manage implementation issues in order to lead overall improvement initiatives.Oversee significant projects that support the successful implementation of marketing objectives.Meet department goals and objectives and provide efficient and quality service to large non-standard accounts.

Education

• Winston-Salem State University

  Bachelor’s Degree, Political Science and Government

  2005 — 2009