Valarie Mendez
Manager of Retail Operations, Trxn Mgmt
- Role
- Manager of Retail Operations, Trxn Mgmt at Shell Energy
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Valarie Mendez
Microsoft office, excel and power point as well as outlook and Outlook Express. Ability to work with several operating systems including Isigma, intelometry, Gems, Revenue Manager and Salesforce. Beginner level of SQL • Type 82 WPM, Basic internet skills and web design. Communication skills over 17 years in customer service and satisfaction, and 16 years in call center experience including managing a call volume of 200-500 calls a day.• Results oriented, professional with exposure to quality assurance, marketing, strategic planning, email communication, reporting, metrics and exceptional customer service.• Experience in Ercot, and several NE markets including PJM, CAISO, ISONE, NYISO, EDI transaction knowledge as well as working with the different utilities several states currently deregulated. 14 years\' experience with energy markets• Project Management skills, business development and user acceptance testing, new market implementation
Experience
Manager of Retail Operations, Trxn Mgmt
Jan 2023 — Present
Manager of Retail Operations, Trxn Mgmt - Enrollments/ Transactions for Commercial and industrial accounts.
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