Valarie Bailey
Operations Team Lead @Wonsulting
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WORK HISTORY
Operations Team Lead @Wonsulting
Report to C-suite on client performance and operational health- Identified a critical gap in the Full Service Apply program, piloted and recommended a third party automation tool that increased application volume 10x and achieved a 10% interview conversion rate- Analyzed operational inefficiencies and delivered insights that drove product improvements, increasing client engagement by 25%- Identified a performance gap in service delivery, created a dedicated QA role to address it, and improved team accountability and output as a result- Restructured team operations, reducing headcount from 30 to 20 while increasing output by 35%.
EDUCATION
Indiana University of Pennsylvania
Health and Human Services
Florida State College of Jacksonville
Health Services Administration
ABOUT VALARIE BAILEY
I love the work that sits between people and process. Building relationships…
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