Valerie Alexander

Table Games Dealer at Rivers Casino Philadelphai Pa @Rivers Casino Philadelphia

Philadelphia, PA, US

Deliver exceptional service to all customers while ensuring compliance with all policies and procedures.Build sustainable relationships of trust though open and interactive communication.Relate well with all personalities. Handle difficult customers with diplomacy and professionalism.Resolve complaints by providing appropriate solutions and alternatives within the time limits to ensure satisfactory resolution. Ability to evaluate situation and diffuse it prior to escalation.Go the extra mile to engage customers.Quickly and accurately calculate customer profits.Develop, train and coach new employees through job shadowing.Maintain confidentiality of proprietary information Recognized every calendar quarter for delivering above average customer service