Val V.
- Role
- Gec Educator at lululemon
- Location
- Miami-Fort Lauderdale, FL, US
- LinkedIn followers
- 500 followers
About Val V.
Being evergreen; How his “entrepreneurial” enables him to withstand any…
Experience
Gec Educator
Aug 2022 — Present · Vancouver, BC, CA
Serviced thousands of customers via email, chat, phone, social platforms, Five9 and Microsoft D365 ensuring the customer\'s inquiries were responded to and resolved within SLA’s. • Resolved 88.7% of technical problems, payment issues, and escalations. • Achieved key performance and customer service goals such as Customer Satisfaction, Average Handle Time, and Quality Assurance. • Participated in flex schedule rotation to provide weekend, and/or holiday support.
Education
Practicum USA
SQL 101
2023 — 2024
Coursera
Google’s UX Design Certificate
2023 — 2024
California Institute of the Arts
UI/UX Design Specialization
2023 — 2024
Rutgers University
B.A, Psychology and English Double Major - Film Concentration
2007 — 2011
University of Miami
Screenwriting
2013 — 2013
University of South Florida
Marketing and Public Relations
2012 — 2013
S2 Safety and Intelligence Institute
Class "D" security officer license
2015 — 2015
NYU School of Professional Studies
Human Capital Management
2011 — 2011
University of Washington
Machine Learning
2023 — 2024
UX Writing Hub
A Taste of UX Writing
2023
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