Varun Kumar
Vice President, Experience Data & Analytics, Billing and Payments Products @Erie Insurance Group
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WORK HISTORY
Vice President, Experience Data & Analytics, Billing and Payments Products @Erie Insurance Group
Spearheading the strategic development, execution, and continuous enhancement of innovative billing and payments products, ensuring alignment with organizational objectives and customer (agents, end-customers, and employees) needs.2. Leading the strategic oversight and management of online, mobile, billing and payments data analytics initiatives, leveraging advanced data mining techniques to derive actionable insights for enhancing user experience and optimizing digital platforms.3. Led cross-functional teams in developing and implementing innovative data-driven strategies to derive actionable insights for enhancing user experience and optimizing digital platforms, mitigating risk, and improving customer satisfaction within the digital channels and billing domains.
EDUCATION
Thapar Institute of Engineering & Technology
Bachelor of Engineering - BE
San José State University
Master of Science - MS, Engineering
Santa Clara University Leavey School of Business
Master of Business Administration - MBA
SKILLS
ABOUT VARUN KUMAR
Hi, I’m Varun Kumar —a seasoned product executive with 18+ years of experience launching…
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